Privacy Policy
Last updated: 2026
1. Who we are
SmartReviewer AI ("we", "us") is a SaaS platform that helps businesses collect Google reviews via QR codes. Our registered operations are based in India.
2. What we collect
- Account data: name, email, business profile details.
- Review content: ratings, AI-drafted review text, language.
- Private feedback: messages from low-rated visits sent to the manager.
- Usage logs: QR scans, device type, page views, timestamps.
- Billing data: processed by Razorpay; we never store full card numbers.
3. How we use it
We use your data to operate the platform, generate AI reviews, route low ratings to the right manager, prevent abuse, and provide customer support. We do not sell your data.
4. AI processing
Review and feedback text may be sent to third-party AI models (e.g. Gemini) for generation and triage. Inputs are not used to train public models.
5. Sharing
We share data only with sub-processors needed to run the service (hosting, payments, AI gateway, analytics) or when required by law.
6. Retention
Account data is kept while your account is active. You may request deletion any time at contact@smartreviewer.in.
7. Your rights
You may access, correct or delete your personal data. Email us and we'll respond within 30 days as required by Indian DPDP Act, 2023 obligations.
8. Security
We use TLS in transit, encryption at rest, and role-based access controls. No system is perfectly secure — please use a strong, unique password.
9. Cookies
We use cookies and similar storage to keep you signed in and remember preferences.
10. Contact
Email contact@smartreviewer.in for any privacy question.